Frequently Asked Questions

Payment follows successful card review and confirmation. Timing depends on the card and payment provider; ask support for the status of a pending payment.

Ask support about your specific card brand, issuing region, currency and balance. A listed brand does not guarantee acceptance of every card.

The calculator provides an estimate. Confirm the final Naira payout and any deductions with support before agreeing to proceed.

Start with the card type, region and amount, and ask support about the review process before sharing redemption details. Never share bank PINs, account passwords or login codes.

We thoroughly verify all gift cards before processing payment. If there's an issue with your card, we'll notify you immediately and help resolve the problem.

Ask support to confirm whether your specific partially used card is eligible. Acceptance and payout depend on the remaining balance and review result.